User Guide – User Experience and Commands

How to use OnGuardian


For Care recipients

  1. Start by using your Amazon Alexa device.  You can say:

“Alexa, open OnGuardian”

Your device should respond with a welcome message and some instructions on what you can say, you will be able to tell OnGuardian what you need assistance with or if you have an emergency.  If you need help, just say: “I need help”, and Alexa will guide you through the steps.

A few examples of what you can tell OnGuardian are:

“I have an emergency”

“I don’t feel well”

“I need to fix something”

“Call contact”

Alexa will then give you a list of contacts who are able to receive your message.  Just say their name and Alexa will make sure that they are notified.


Alexa will also understand if you say complete sentences from the very beginning.  For example:

“Alexa, tell OnGuardian that I don’t feel well.”

“Alexa, tell OnGuardian I need to fix my television”


If you have an emergency, OnGuardian can expedite the conversation to immediately notify caregivers.  For example:

“Alexa, tell OnGuardian I have an emergency”

“Alexa, tell OnGuardian that I have fallen”

In these cases, Alexa will immediately notify the caregivers.  Please keep in mind that this is not a replacement for calling 911, and if you have an emergency you should do your best to call 911.


For Caregivers

Open the OnGuardian app on your mobile device, and log in with Amazon.


  • User profile management

o   If you are the primary caregiver, you will be able to edit the details of your care team such as phone number and names, as well as adding new secondary caregivers.

o   If you need update your own email or your care recipient’s email , please contact us at


  • Care Requests Screen

o   New requests and messages that are coming from your care recipients will show up on this screen

o   Critical items and emergencies will automatically appear on the top of the screen, and will be flagged in RED

o   Normal notifications will appear below any critical items, and will be flagged in YELLOW

o   Tap each item to open it and see more details

o   You can acknowledge that you have received the notification by tapping the blue Acknowledge button.  This will let your other caregivers know that you have seen this notification.

o   Once items are acknowledged, they will be moved to the History section of the notifications page, so you may refer to those items in the future.

o   You will also be able to see any other caregivers who have acknowledged the same notification.


  • Push Notifications

o   If you have push notifications enabled on your phone, you will receive notifications for every incoming request.  Once you click on the notification, the OnGuardian App will open and direct you to the details of the notification.


  • Help Section

o   If you need help, click the help Icon on your app to see the User Guide.


  • Log Out

o   To log out of OnGuardian, click the log out button.

Please contact our support team if you have any questions or difficulties at

Contact Information

phone: (832) 919.6000


11087 Westheimer Rd.

(Suite 550)

Houston, TX 77077

Get in touch

Please send us your information and our team will connect with you.